Return &  Refund Policy

At Standard Computer International Pvt. Ltd., We aim to ensure customer satisfaction by providing genuine laptops, gadgets, and electronics. If a product has any issue upon delivery or within the initial usage period, our return and refund policy ensures a smooth resolution process.

3-Day Replacement or Refund Policy (DOA – Dead on Arrival)

Eligibility

Customers are eligible for a replacement or refund within 3 working days of purchase if the product has:

• Manufacturing defects
• Functional failure or breakdown under normal use

This is referred to as the “Dead on Arrival (DOA)” policy.

Return Conditions

To be eligible for return, the product must include:

• Original product packaging
• All accessories (charger, cables, etc.)
• Original invoice
• Warranty card

Important Note

Any signs of physical damage, misuse, or tampering will void the return eligibility as per our Warranty Policy.

Refund Policy

Refund Process

• If the customer does not wish to receive a replacement, a refund will be issued
• Refunds are processed within 3 working days after approval
• Refunds are issued through the original payment method

Product Inspection

Before issuing any refund, the product will be inspected to ensure:

• No warranty-void conditions are present
• All return requirements are met

No Hidden Charges Policy

• No shipping or handling fees will be deducted from the refund amount
• Customers receive the full eligible refund value (subject to inspection results)

Missing Items & Deductions

All returned products will be verified against the original purchase.

• A return receipt (physical + email copy) will be provided
• If any accessories or items are missing, their value will be deducted from the refund or exchange amount

Post 3-Day Policy

After the initial 3-day DOA period, the following applies:

• No return or refund will be accepted
• Any issues will be handled under the manufacturer warranty terms only
• Customers must follow the respective brand warranty process

Customer Support & Assistance

If you need help with returns, refunds, or product issues, you can contact us:

Sales & Expert Advice

9851211642 / 9851181642

Why Shop With Us?

🚚 Free Shipping

Free 2-Day Delivery Across Nepal

🔒 100% Genuine Products

We sell only authorized and original products

🔁 Easy Return Policy

Hassle-free 3-day return window

💳 Secure Payment

Safe and trusted online payment system

Support Channels

📞 Contact Us

Available for sales and technical queries

💬 24/7 Chat Support

Instant assistance for customer queries

📍 Location: Putalisadak-28, Kathmandu

Disclaimer

Standard Computer International Pvt. Ltd. reserves the right to modify this policy at any time without prior notice. Customers are advised to review policies regularly before purchase.